FIELD SUPPORT Is your company experiencing difficulties with networks, servers, email, or other IT systems? We support optimizing work efficiency for Japanese businesses in Vietnam by building and optimizing device environments and IT infrastructure.
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Customer Retention Rate
100%
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Direct Support
from Japanese Engineers -
ISMS
Certification Achieved -
Licensed for Network Equipment Business
ALLEXCEED VIETNAM provides comprehensive IT solutions in Ho Chi Minh City and surrounding areas — from designing and building network systems and servers to professional operation and maintenance.
With an experienced team of Japanese engineers and dedicated Vietnamese IT experts, we develop systems tailored to each customer’s specific needs, combined with regular maintenance services to ensure your IT environment always operates at its best.
Why Choose Our Field Support
Characteristics of ALLEXCEED VIETNAM's Field Support Service
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100% Customer Retention Rate
Most of our customers have switched from support services provided by other Japanese IT companies or local IT firms. All of our current customers have been using our support services for an extended period. -
Direct Support from Japanese Engineers
Experienced Japanese engineers based in Vietnam will directly support our clients. With advanced technology backed by extensive experience in both Japan and Vietnam, we deliver customer support that reflects the high standards of Japanese service. -
ISMS Certification Achieved
Our company has achieved ISO 9001:2015 / JIS Q 9001:2015 certification. We undergo regular audits and renewals to ensure our commitment to service quality is consistently upheld. -
Licensed for Network Equipment Business
We are officially licensed to operate in the network equipment business in Vietnam. We provide reliable, genuine products from top-tier manufacturers.
ALLEXCEED VIETNAM's
Field Support Service
Are you concerned about your current network environment, servers, and IT equipment?
We propose building a more convenient network environment and enhancing security through data backups, so you can use your systems with greater peace of mind.
Additionally, you may be considering reviewing your current setup due to opening a new office, relocating, or changing the layout.
We will do our utmost to meet all your IT equipment and network needs at your offices, factories, and other locations.
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Building Network Environments for Offices and Factories
We design and build optimized network environments using wired LAN and Wi-Fi, tailored to the building structure, number of terminal devices, communication stability, and security requirements.
In addition to setting up a communication environment necessary for your operations, we can flexibly adapt to various usage scenarios such as offices and factories. For new office openings or relocations, we provide consultation from the layout design stage to support the construction of a convenient network infrastructure. -
Building Internal Servers
At the request of our clients, we build internal file-sharing servers and storage systems on either Windows or Linux environments.
We design essential functions such as internal file sharing, necessary backups, and permission management, tailored to the on-site communication environment and organizational structure of each client.
From selecting server hardware based on the system design, to installing the operating system and applications, managing users, and implementing security measures, we handle the entire process consistently. -
Regular Visits and Maintenance Inspections
Under the terms of the contract, we conduct regular visits to offices and factories to perform maintenance inspections on hardware devices, including servers.
We monitor network status, check system performance, update security measures, and are able to detect early signs of potential failures or performance degradation.
We take appropriate actions before any unexpected issues impact your operations, and in the event of a problem, we respond quickly on-site to carry out recovery work. -
Building VPN Connections Between Branch Offices
By utilizing existing internet connections, we build a secure network environment that connects the Vietnam branch, the Japan headquarters, and other overseas branches through VPN connections.
In addition, we create systems that allow access to internal files and systems from other branches or personal laptops, enabling safe and secure remote work. -
Cloud Operation Support
We configure internal file-sharing servers used in daily operations to back up data to external cloud storage services such as AWS, minimizing the risk of file loss due to internal server failures or hardware malfunctions.
We provide comprehensive support—from implementation to operation—of various cloud tools to help enhance work efficiency. -
Hardware Sales and Maintenance
We propose and sell hardware such as computers, printers, servers, and software tailored to your business needs and budget.
Our company is licensed for hardware sales, so you can use our services with confidence.
In addition, we provide regular maintenance and repair services for the equipment we sell, supporting stable and long-term operations.
We also provide email services using your custom domain, as well as hosting servers for websites.
If you need any consultation regarding office IT environments when entering the Vietnamese market, please feel free to contact us.
Client’s challenge
Customer Challenges
Typical Challenges in Local IT Operations
IT Setup for New Office Openings / Relocations
For customers considering opening or relocating offices or factories in Ho Chi Minh City, setting up an IT environment from scratch can be a significant burden due to various concerns, such as building IT infrastructure, procuring equipment, and negotiating with local contractors.
Although there is a need to establish an IT environment equivalent to that in Japan within a limited timeframe and start operations quickly, in many cases the process takes longer than expected due to concerns over local business practices and technical standards.
Unstable IT Operations Due to Manpower Shortages
Many companies have built their own IT infrastructure but face maintenance issues related to the safety of their IT environment and operational systems—often due to the resignation of internal infrastructure engineers or a shortage of personnel.
As the demand for digital transformation (DX), cloud migration, and enhanced operational efficiency and security continues to grow, building and maintaining a secure and stable IT environment with limited resources has become a significant burden.
Concerns About Information Security
In many cases, companies are concerned about whether they can maintain the same quality and security standards as their headquarters in Japan or as required by their clients. They also face difficulties in selecting suitable IT equipment that takes safety into account.
In addition to the growing trend of remote work, Vietnam's recently enacted cybersecurity laws require compliance with new legal obligations, such as the requirement to store data domestically.
Our field support team will address these issues.
The reason for
leveraging field support
Why You Should Use Field Support Services
Challenges in Hiring Specialized Personnel
Building and maintaining network infrastructure and IT environments for offices and factories is essential, yet these are often “invisible” tasks that receive little attention. The market for specialized engineers in this field is already limited, and in Vietnam, finding and hiring such talent is particularly challenging.
As a result, it is increasingly common for general affairs or administrative staff—who lack in-depth IT knowledge—to configure devices and troubleshoot issues based on intuition.
This often leads to prolonged system failures and a significant decline in work efficiency.
By entrusting these responsibilities to our team of experts, businesses can effectively overcome these challenges and boost productivity without the stress or worry.
Concerns Over the Complexity and Modernization of Technology
The wave of digital transformation (DX) has driven rapid advancements in hardware capabilities, resulting in increasingly complex and sophisticated systems.
This demands more frequent skill upgrades than ever before, placing a significant burden on businesses.
Moreover, when operations rely heavily on a few specific individuals, companies face serious risks if those people leave or are reassigned.
By utilizing our Field Support Services, businesses can confidently entrust the learning and implementation of the latest technologies to our expert team. With specialists who stay up to date on the newest tech trends, you can maintain a modern IT environment while focusing on your core business activities.
Our Strength
Strengths of ALLEXCEED VIETNAM
Tailored System Proposals
to Match Your Needs and Budget
When building and maintaining an IT environment, finding the optimal solution that fits your budget is essential, especially with the overwhelming number of service options available on the market.
At ALLEXCEED VIETNAM, our Field Support Service always begins by carefully listening to your actual needs, allowing us to propose systems and services that are both appropriate and cost-effective.
Through efficient service design—eliminating redundant systems and unnecessary costs—we maximize results within a limited budget. Our goal is to become the ideal partner for customers who prioritize cost efficiency.
A Team of Japanese Engineers Providing Support
to Japanese Standards
Typically, the setup and maintenance of internal networks and IT environments are handled by local Vietnamese engineers or domestic system integrators.
However, at ALLEXCEED VIETNAM, our team of experienced, dedicated Japanese engineers provides direct support according to Japanese standards.
Our company is ISMS-certified, and our engineers possess in-depth knowledge and hands-on experience in information security. We are committed to designing and operating systems with a strong emphasis on safety and reliability.
With our bilingual support, customers can confidently entrust their network and IT environments to us without concerns over language barriers.
Mizuguchi Keisuke
Field Support Consulting Engineer
OFFSHORE
Offshore Development Services by
ALLEXCEED VIETNAM
ALLEXCEED VIETNAM is a Japan-invested IT solutions company with over 20 years of development experience in Vietnam, specializing in software and system development services.
We offer high-quality offshore development services through our "Offshore Development 2.0" model—an enhanced approach built upon traditional offshore development methods.
